Terms and Conditions

Refund/Return Policy

To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy please call our restaurant, or if in store please speak to the manager on duty. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed by email or notification.

Food Order Errors*

If you receive food that is different from your receipt, we sincerely apologise. Please notify us as soon as your notice that there was an error in your order.

For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater vaue than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you store credit.

Your order will be priority if you order at our restaurant. In all cases, please return the food order in the original state to our host.

Food Order Incomplete*

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please notify us as soon as you notice that any food items were not received in you order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with store credit.

Food Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please notify us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food to be returned in the original state so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with store credit only after we receive the food in its original state and have confirmed the error to the discretion of the manager on duty.

The following rules apply;

1. Proof of Purchase:
• Customers should provide proof of purchase (e.g., sales receipt or bank statement).
2. Returns by Others:
• Returns are accepted only from the original buyer.

For any inquiries or assistance, please feel free to contact us at lefterhasalamaj@gmail.com